If you wish to keep food lovers happy, it is important for you to give them the highest levels of customer satisfaction. They will keep on coming back to you over and over again. They will ensure that you get the best rewards when they spread word-of-mouth about your exceptional service and food. In short, they are the ambassadors of your business and should never be let down.
In the USA, Robert Sambol – one of the best restaurant owners in Dallas believes in the above. He preaches the above to his staff as well. He has been in the restaurant industry for a number of years and his rise to fame is based on the above doctrine. He says that as a restaurant owner, it is very important for you to focus not only on good food. You must be aware of the ways and means via which your customers will keep on coming back to you. At the same time, it is very important for you to focus on their feedback so that you are able to make the desired changes in your service that will keep them happy and satisfied.
He started his journey humbly. He says that he was not born into a rich family and this is the reason why he had to work very hard. He says that it is important for you to be successful but you must pick up the tricks of the trade well. On top of that he says that there are many lessons that you need to learn. You may be succumbed into temptation but you need to fight your personal demons and ensure that they do not overshadow you. At the same time, it is very important for you to understand the fact that you are facing competition and it is important for you to stand out in the market with success!
In order for you to deliver great customer experience, it is very important for you to be cautious and at the same time focused. You need to track what they like and what they do not like. This of course will take time. With the passage of time, you will pick up these skills and ensure that you get the right feedback to make changes in your service. This of course will help you in a large manner to become popular with your customers as well.
Robert Sambol says that it is the need of the day to understand that your customer is the king also in the food business. He says that he evaluates what his customers like and he makes a sincere effort to give it to them. At the same time, he says that it often becomes hard for you to know what the customer needs. This is the reason why you must take time to interact with your customer to find out what they want and how you may benefit from their suggestions. He says that this is the secret of his success and no wonder his customers love him for listening to them!